holding jigsaw pieces together


"Nic has been tremendously helpful to ourselves and also to Greater Cambridgeshire County Council in our research and understanding of options regarding power investment....

May I also say what a star Nic is, huge energy (no pun intended!) expertise, creative and can do attitude, it has been a huge pleasure to work with her, she’s a tremendous ambassador for Ebbsfleet Development Corporation."





"Having worked with numerous business owners I can say without a doubt that Nicola has all the traits of hugely successful people. She couldn't hide her passion if she tried and her attention to detail is obvious in everything she does. Nicola is a perfectionist with an amazing personality; a truly inspirational leader!"

Matthew Mclarty

Business Innovation Director at Oxford Innovation


"I had the pleasure of working with Nicola for two years. The first year was in her capacity as a Project Manager for EDF Energy Networks (now UK Power Networks), and after that contract was completed, we employed her on the £220 million Crossness STW scheme for Thames Water Utilities Limited.

Nicola is a very professional, positive and hard working Project Manager with a great eye for detail to deal with any challenges on a Project.  I have no reservations in recommending this talented lady and look forward to working with her again in the future."

John J Monaghan

Senior Project Manager, Mott Macdonald


"I am pleased to recommend Nicola Coppen and her company, Diligence, following our business partnership over the last 5 or so years.

Originally contracted as assistant project manager, Nicola swiftly showed attributes and abilities above this level and within a few months had been named as the Project Manager for Major Connections HV Projects (NIC EEC Options A & C).  These included upgrade of electricity supplies for Water Utility Sites - 11 to 33kV supplies (£12M) and a new 132kV connection (£8m); and, for the construction of a new 132kV substation above an operational 33kV substation in the City Of London as part of the reinforcement infrastructure strategy for London (£38m).

It was no surprise that the Water Utility Company now has Nicola as a consultant project manager as throughout her projects for us we received many compliments on her abilities and achievements, not least for her successful project completion.

Nicola demonstrates all that is associated with attention to detail – so even the company name shows the aspiration and promises ‘Diligence’ will deliver." 

Claude Fridja

Project Manager, Major Projects, Connections UK POWER NETWORKS


"Since joining the team as a Project Manager, Nicola has proven to be a highly motivated and professional individual with excellent stakeholder management skills.

Nicola's focused attitude and interpersonal skills have been particularly influential in the successful delivery of some very challenging elements in a complex project environment.

The project team has also benefited immensely from Nicola's drive and enthusiasm in both delivery of the project objectives as well as arranging social and charity events and keeping morale at a high level."


Complex Project Delivery Manager,
Thames Water


"Well, what can I say about Nicola? The first thing is you have to meet her! Only then will you see the passion and enthusiasm that drives her and Diligence (PM) Services. A real delight to work with and someone who you can 100% believe and trust has your best interests at heart. Without hesitation I would recommend her services."





"Nicola and the Diligence team are a pleasure to work with.  Open minded, objective and committed to developing her business as a professionally managed brand – a reflection of her approach, values and ethos. It is good to be working with a company that is genuinely dedicated to offering added value professionalism and thinking beyond the project brief for their clients."

Steve Osborne

Director (Planning & Creative) at SO... Creative Communications


"Nic has been a member of 5th/7th Bexleyheath Scout Group for 4 ½ years, joining initially as an assistant beaver leader and progressing to beaver leader and assistant group scout leader.

She is a most enthusiastic member of the team who is always ready to help others, think of news ideas and plan events and outings. She completed required scouting training in record time and attended additional training for her new role.

 Her record keeping is impeccable as is her attention to detail and her understanding of the requirements of the Scouting Association with regard to safety and policy. She manages the rest of the team with understanding whilst ensuring that all rules are adhered to. On the rare occasions when there have been issues with parents she has managed to deal with them appropriately.

She enjoys her Scouting and through it has made new friends and has enjoyed new experiences some of which have been challenging and she ensures that her enthusiasm is transferred to the young people in her care."

Diana Sprowles

Group Scout Leader


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