4 jigsaw pieces

Our Diligent People


From my first full-time admin/reception job in 1994 through to present day project management, I really have achieved so much.  Not just in Project Management and Health & Safety but also in practical terms and business skills.

A motivated, diligent consultant and Director, am proud to have been recognised in the Great British Entrepreneur Awards 2016, supported by NatWest as a Finalist.  In March 2017, I was announced as the Winner of the 'Women In Construction' category and as a Finalist in the 'Women's Champion' categories of the Kent Women In Business (KWIB) Awards.

A Kent Invicta Chamber of Commerce Ambassador for Dartford and surrounding area (North Kent), I host the After Hours on the first Tuesday of the month.  Feel free to Follow me on Twitter for the event info - @NicolaC_KICC

Giving to others is important to me:

Giving Time – as a volunteer as Group Scout Leader of 1st North Cray Scout Group, I am a Governor at Dartford Science & Technology College and am a Business Mentor to students at The Leigh Academy.

Challenges to spark interest – whether it is encouraging others in their achievements or setting my own, there has been no bigger challenge than setting up my own Company and employing others. 

Nicola Coppen - Managing Director & Project Manager
Click to find @DiligenceInfo on Twitter

Alison SCrivener - operations Manager, Dartford

Having started my working life as an insurance clerk at 18, I have had many and varied jobs, including motorcycle courier, store detective and shop manager. I am very pleased to be able to support Nicola as her Personal Assistant and Operations Manager, as she builds her business and I look forward to travelling the road ahead with her. I can't wait to see where we are 5 years from now!

I believe in supporting my community and contributing my share. I am a Leader with The Scout Association and a member of the Bexley Home Brew Festival committee (raising funds for charity with our annual festival in Bexley village). I am also a cast member for the pantomime at Old Bexley CofE School and have in the past been part of the Safer Neighbourhoods team. 

Alison Scrivener - operations manager, Dartford


I am the Website Manager for Diligence and I have only just decided to put myself on the website because I forgot to add myself! I have a little knowledge of coding, using HTML5 and CSS (Cascading Style Sheets). This means that I did not make the website, I just had to make sure it looked good and professional. 

I have sat in the room where the website was being made and I also was taught some more coding and I also kind of taught the coders something! 

Being the Website Manager means that I have to keep everything up to date and that also means that I could write anything that I would like, within reason!

I have also taken part in voluntary associations like, St. John Ambulance Cadets, currently I am a Cadet In Training. I have also been part of Beavers (6-8 years), Air Cubs (8-10 and a half years) and Scouts/ Air Scouts (10 and a half - 14). The difference between Air Cubs and normal Cub Scouts (cubs) is that Air Cubs are more associated with planes and helicopters etc. But Cub Scouts aren't.


Kathy Roberts - Office Manager, Ashford

Qualifying as an Horologist (well-being in Greenwich clocks were pretty important!) I first helped with the family business in the same trade. My true mark on the professional world, was my role at Rochester Aviation Flying Club where I was able to develop from supervising the flight desk to Company Secretary. Then it was on to new pastures where I undertook payroll, bookkeeping, purchase ledger and credit control within accountants. I work part-time for Diligence and provide support to all the Team.

As a carer for my husband's Auntie, who is 99 years old and has dementia, I have recently been involved in the Dementia Clinical Commissioning Group in my community, an initiative established by the Government to report on how we can have a more dementia friendly society throughout the UK.

I am proud that Diligence raised over £1000 for Alzheimer's UK through Nicola's skydive. 

Kathy Roberts - Office Manager, Ashford

Lucia Browne - Employee development

I realised early on in my career how important personal and professional development are in the workplace; where people or team development is lacking, workplace happiness and drive is low too - something we don't want to happen in Diligence and hence I am here! 
Coaching allows me to work with teams and individuals on their personal and professional goals. With a particular interest in small local businesses, I help develop business and growth plans, coach individuals in support of their aspirations and consult for social networking, business etiquette, and event management.
Community engagement is a very high priority for me; I am an active member of the Women's Institute (WI) and volunteer with a Surrey based animal rescue group.


Call Us

01322 838004

Email Us


Dartford Office Address

The Nucleus, Brunel Way, Dartford, Kent, DA1 5GA